Return Policy

Frank and Camille's Piano Superstore stands behind its trusted 42 year exemplary reputation of providing quality pianos from the world's top manufacturers and expert service by our factory-trained technicians.

Our tens of thousands of satisfied customers span the entire U.S. market and include families, concert halls, learning institutions, non-profit organizations, professional performers, even famous musicians.

Although we have a no return or refund policy, we do offer a full trade-up option, giving customers the flexibility to upgrade their piano to a newer piano as long as it is double the purchase price of the original piano. 

We will do everything humanly possible to ensure our customers are beyond satisfied.

If you have any questions or require information, please contact us at (631) 385-0606. We're open 7 days a week for your convenience.

Thank you for purchasing your piano from Frank and Camille's Piano Superstore.